Frequently Asked Questions

Storage depends on your tier: Free trailers are kept for 48 hours, Standard trailers for 30 days, and Premium trailers for 90 days. We send a warning email approximately 24 hours before a trailer is scheduled for deletion so you have time to download it. If your trailer is about to expire and you need help, contact support right away with your job ID — we may be able to help, but files cannot be guaranteed after deletion.

Download your trailer from its job page or My Trailers. Files come from bookreelz.com, and permanently hosted trailers may open through a short-lived secure link to our private cloud storage, which is expected and safe. If a download link does not work, contact support with your job ID and we will help promptly.

Yes. Every tier, including the free teaser, offers narration in 23 languages, including Spanish, French, German, Italian, Portuguese, Dutch, Polish, Greek, Turkish, Russian, Indonesian, and Filipino. Choose the language on the Create page; the narration and closing-card text come out in that language, while your book title stays exactly as written. The language cannot be changed in Trailer Studio afterwards, so contact support with your job ID if you need a different one.

Yes — write your exact narration on the Create page, on any tier, and it is recorded word-for-word. Leave it blank and AI writes the script from your book details. The maximum is 50 words for Free, 75 words for Standard, and 150 words for Premium. These are hard limits: a longer script must be trimmed before you can create the trailer.

Yes — all trailers include AI-selected background music automatically matched to the tone you choose during creation, mixed into the final video at a level that complements the narration. There is no separate music picker on the initial creation form — the tone selection drives the music choice. Standard and Premium customers can change this anytime afterward in the Trailer Studio, choosing from ten mood tracks with instant previews.

Yes — after your trailer is generated, the preview page shows a scene-by-scene breakdown: each scene displays its AI-generated image and the narration text that was used. This lets you see exactly how your story was visualized and can help you decide whether to use a do-over to refine any scenes.

Yes. On a completed free teaser, choose “Keep and edit this trailer” for $29 to preserve that exact cut, remove the watermark, make hosting permanent, and unlock Trailer Studio with Standard's video do-over allowance. Or start a new Standard ($29) or Premium ($49) trailer; your book details and cover carry over, and the original free teaser remains in your library.

If SelfPublishing.pro referred you to BookReelz, your book title, author, genre, blurb, and cover image are pre-loaded and waiting. Go to My Trailers and look for the "Pending Setup" section at the top — click "Continue Setup" next to your book to open the Create form with everything already filled in. Just pick a tier and click Create to get started.

Yes — on the Create page, choose the SelfPublishing.pro tab in the "Import book details" section. Start typing your book title or author and select it from the list; click Import to pre-fill the form with your title, author, blurb, genre, and cover image. Your SelfPublishing.pro book must be registered with the same email address as your BookReelz account. If no books appear, check that both accounts share the same email or contact support.

Paid completed trailers — and free teasers converted to permanent hosting — include a public share link that anyone can watch without an account. Temporary free teasers are account-only during their 48-hour window; download them from your job page instead. Eligible share pages include buttons for X, Facebook, LinkedIn, TikTok, and Instagram.

Yes. Enter a BookReelz affiliate code in the coupon field on the payment page before continuing; eligible promotion codes can also be entered during secure checkout. Code terms vary, and discounts cannot be stacked, so contact hello@bookreelz.com if a valid code is not accepted.

Our Terms and Conditions are at bookreelz.com/terms. They cover author submissions, AI-generated content, public sharing, and the payment and refund policy specific to BookReelz. You will also be asked to agree to them before completing a paid checkout.

Yes — a free BookReelz account is required to get started. Registration takes under a minute: sign up with your email address or sign in with your Google account. No credit card is needed for the free 20-second teaser. Once logged in, go to the Create page to begin.

If your trailer shows a failed status, the job page will display an option to try again. Failed or errored attempts do not count against your do-over allowance — you can retry at no cost. If your job stays stuck or the retry fails, contact us at hello@bookreelz.com with your job ID and we'll investigate promptly.

Yes — the delete button on a My Trailers card removes that trailer from your account immediately, and the action cannot be undone. Download anything you want to keep first. This deletes one trailer, not your BookReelz account; contact support for a full account or data-erasure request.

We no longer sell bulk trailer credit packs. Every trailer is now bought one at a time on the pricing page at bookreelz.com/#pricing, so there is nothing to buy upfront and nothing to use up. If you have a run of books coming and want to talk about doing several together, write to us and we will sort something out.

SelfPublishing.pro gives the richest import — title, author, genre, blurb, and cover image in one click, and it is the recommended starting point if your book is listed there. ISBN is a solid fallback for public metadata. The Amazon URL tab is also available but may fail when Amazon blocks automated requests; use it as a last resort. All options are found in the Import book details section at the top of the Create page.

Premium ($49) is our most advanced trailer: upload your manuscript (or import one from SelfPublishing.pro) and we automatically cast 2-4 talking AI characters from your story, generate their portraits and lip-synced dialogue clips, and assemble a 60-second trailer around them. Fiction and memoirs get talking characters; idea-driven non-fiction automatically gets a documentary-style trailer with cinematic motion scenes under a narrator instead. Premium also unlocks the Trailer Studio (same as Standard) so you can fine-tune the result, plus a 2-minute pool of video do-overs (text, image, and timeline edits are unlimited).

Trailer Studio is the editing workspace included with every Standard and Premium trailer. From the job page, you can adjust narration, narrator, music, timeline order, stills, portraits, and eligible motion scenes, then click Rebuild — if you have unsaved edits, the button reads "Save changes & rebuild trailer" and saves them for you first. Video re-renders draw from the tier's do-over pool, while text, still-image, and timeline edits are unlimited. Permanently hosted trailers remain rebuildable because their stored scene assets are retrieved automatically when needed.

For $29, this converts your completed free teaser itself to Standard: the same scenes and cut are kept, the watermark is removed, hosting becomes permanent, and Trailer Studio opens with Standard's one-minute video do-over pool. It does not rebuild the teaser as a new 30-second trailer; choose “Start a new trailer” if you want a separate, longer Standard or Premium version.

When your trailer finishes, the completion email includes one-click star links so you can rate it instantly with no login required — you can also rate it from your job page anytime. Ratings help us track and improve trailer quality, and a lower rating gives you a chance to tell us what to fix. If you give a paid trailer five stars, we may also invite you to recommend BookReelz through our referral program.

Visit bookreelz.com/narrators to browse and listen to the entire narrator catalog — all 20 natural voices, including four British narrators, are available on every tier, from the free teaser through Premium. Preview any voice there before you start your trailer, or choose your narrator directly during creation.

Yes — if your free teaser is rated 3 stars or less during its 48-hour viewing window, a free "Second Take" option appears. Edit your book description, tell us what missed the mark and what you'd like to see instead, and you can also change the closing card's "Where to Buy" line; we'll then remake your teaser from scratch at no cost. You get one Second Take per free trailer, it must be requested before the teaser expires, and it replaces your current video. Paid Standard and Premium trailers use the Trailer Studio and do-over pool instead — see "Can I regenerate or redo my trailer?" above.

Yes — when creating your trailer, check "illustrated book" and upload your book file (EPUB, DOCX, or PDF), and we will animate your own interior artwork instead of generating new AI scenes. This works for any genre, including picture books, comics, and graphic novels. Author photos, covers, adverts, and text pages in the file are skipped, so only your story artwork appears as scenes. If your file lacks enough usable illustrations, we automatically fall back to AI-generated scenes so your trailer still completes.

Free teasers use a faster, more economical video engine, so motion and detail are softer than on paid tiers. Starting a new Standard or Premium trailer creates a new paid render with the higher-detail engine; “Keep and edit this trailer” preserves the existing free cut, removes its watermark, and opens Standard editing rather than re-filming it automatically.

Yes — on the Create page you can upload up to two reference images (a character portrait, a specific animal, a location, or a piece of book artwork) alongside your cover. We match each image to the scene it actually supports rather than inventing a stand-in, and the same look carries across the other AI-generated scenes too. It is optional — skip it and every scene is generated by AI from your book's description.

It's an optional note where you can steer the AI toward what matters most in your book — a key relationship, a plot focus, or a detail it should never get wrong (like a character's real job). One clear sentence there outranks any ambiguous wording in your book description, so use it when your blurb could be misread or when a specific detail absolutely must appear.

AuthorPass is a book-promotion bundle from our partner site SelfPublishing.pro — it includes a free cinematic BookReelz trailer for your book plus a dozen-plus other promotions (editorial review, ARC campaign, press release, author website, and more) for $148 today ($99 first-book setup + $49/month). Choosing it takes you to SelfPublishing.pro to complete the purchase and set up your book; if you're signed in here, we securely carry over your name and email so you won't have to register twice. AuthorPass is entirely optional — you can always buy a BookReelz trailer on its own instead.

Yes. After you rate a paid trailer five stars, we invite you to join the free Archieboy Affiliate Program and give you a personal referral link plus a short note you can send as-is. You earn 20% of eligible purchases from authors who arrive through your link, for 12 months, paid by PayPal or Wise once your balance reaches $25 (after a 60-day refund hold). Your friends still get the same free 20-second teaser, with no card needed.

Simply upload your book cover and blurb on our Create page. We'll generate a free 20-second cinematic teaser (watermarked) with no credit card required — the demo is available for 48 hours. To get longer, watermark-free trailers with Trailer Studio editing, upgrade to a paid tier from the Create or Payment page.

We accept major credit and debit cards (Visa, Mastercard, Amex, Discover) through Stripe Checkout. After selecting your tier you will be redirected to a secure Stripe-hosted page to complete your purchase — no card details are entered on our site. You will receive a receipt by email once payment is processed and trailer creation begins immediately.

After payment is processed, trailer creation begins immediately. You can follow progress from your account, and we will email you when the trailer is ready. Once complete, the 16:9 master is available from the job page for the hosting period included with your tier.

We review refund requests case-by-case. If your job failed, a file is corrupted, or you were double-charged, contact support with your job ID and payment details so we can investigate. If a refund is approved, funds are returned to the original payment method and typically appear within 3–10 business days depending on your bank or payment processor.

Current pricing (shown at checkout): Free is a 20-second watermarked cinematic teaser with a 48-hour download window. Standard is $29 for a roughly 30-second cinematic trailer, no watermark, Trailer Studio access, and a 1-minute pool of video do-overs. Premium is $49 for a roughly 60-second trailer with talking characters for suitable fiction and memoirs, or documentary-style scenes for idea-led non-fiction, plus Studio access and a 2-minute do-over pool. Current purchases include a 16:9 widescreen master; Standard is hosted for 30 days and Premium for 90 days.

The fastest way is our live chat (the chat bubble in the corner of any page), the contact form on our website, or emailing hello@bookreelz.com. For quick questions you can also text or call +1 978 643 8662 (text is usually quickest). Phone contact is limited, so if you need help with a trailer please include your job ID; we typically respond within a few hours.

Our contact form has a minimum message length (about 50 characters) — if your message is too short you'll see a note asking for more detail. It also has quiet spam protections running in the background, so a legitimate message should always go through on the first try. If the form still won't send, email hello@bookreelz.com or text +1 978 643 8662 and include your job ID (if applicable) so we can help quickly.

On your job page, open "Couldn't play, hear, or download the video?" underneath the star rating, pick the issue type (playback, audio, download, or other), add a note on your device/browser, and click Report technical problem. This is separate from the star rating — use stars to rate how well the trailer captured your book, and this report for anything that's actually broken. On iPhone or iPad, downloading straight to Files can leave the video greyed out and unopenable — instead, tap the download button to open the video, then use the share icon and choose Save to Photos. For urgent cases you can also contact support directly with your job ID.

BookReelz officially supports 23 narration languages: English, Spanish, French, German, Italian, Portuguese, Dutch, Swedish, Danish, Polish, Romanian, Bulgarian, Czech, Slovak, Croatian, Greek, Finnish, Turkish, Ukrainian, Russian, Indonesian, Malay, and Filipino. Pick your language on the create form — every narrator voice speaks all 23, and both the narration and the on-screen closing text come out in your language (your book title stays exactly as you wrote it). Want full control of the wording? Use the optional narration script box and we narrate your words exactly as written, in any supported language.

Trailers usually finish within about 10 minutes, though timing varies by tier and the current queue. You can follow live progress in your account, and we'll email you when the trailer is ready. If a job appears stuck, contact support with your job ID.

It's a target, not a strict cutoff. Narration always plays at a natural, unhurried pace and the visuals stretch to match it, so a Standard trailer may run a little over or under 30 seconds (and Premium a little over or under 60) depending on your script length. This keeps the audio and images perfectly in sync rather than sounding rushed.

Yes. Standard and Premium trailers open in the Trailer Studio, where you can regenerate scene images or character clips, rewrite the narration or dialogue, swap the narrator voice, reorder scenes, and change the music — text, image, and timeline edits are unlimited. Re-rendering video (a new filmed scene or character clip) draws from a video do-over pool: 1 minute on Standard, 2 minutes on Premium. Failed or errored attempts never count against your allowance. If you need more video re-renders than your pool allows, contact support with your job ID.

Current BookReelz purchases include a 16:9 widescreen master, suitable for websites, YouTube, and most social platforms. Vertical and square files are not part of the current offer, although an older trailer may still show versions created under an earlier package. All files available for your trailer appear on its job page and in My Trailers.

Yes — choose a narrator voice during creation, or let BookReelz match one to your book. Paid trailers can switch the narrator voice later in Trailer Studio; if an older trailer used a voice that has since been retired, a rebuild switches to a current narrator, and you can pick a specific one in Studio. Narration language is chosen during creation and cannot currently be changed in Studio, so contact support with the job ID if you need a different language — do not buy another trailer.

Paste a public Amazon book URL on the Create page — or just the bare ASIN/ISBN — and Auto-Fill will attempt to grab the title, author, description/blurb, and cover image to speed up trailer creation. We accept links from most Amazon country sites and shortened links (a.co, amzn.to). If Auto-Fill still fails, copy and paste your book details manually — you can always edit fields before creating the trailer. If you are still having trouble, contact support with the Amazon URL and we will help.

Yes — on the Create page, open the Import book details section and click the ISBN tab. Paste your ISBN-10 or ISBN-13 and click Auto-Fill. BookReelz will attempt to pull the title, author, blurb/description, and cover image to pre-fill the form. If the lookup fails (older books or missing metadata), simply copy and paste your book details manually — you can always edit fields before creating your trailer. If you need help, contact support and include the ISBN.

BookReelz cannot create graphic sexual content, graphic violence, extremist insignia, or real-world atrocity imagery. Some sensitive material may be rendered symbolically, but a planning or image service may decline the whole trailer or an individual scene and ask you to soften the wording. Contact support if a respectful revision still will not render.

Premium accepts EPUB, DOCX, TXT, or PDF manuscripts. PDFs must contain selectable text; scanned or image-only pages cannot be read, so use the original document or a PDF exported from your word processor. If you do not have a readable manuscript, provide your own narration script and a book description instead.

Yes. On the Create page, use the "Where to Buy" section to choose Amazon, all major online retailers, "Coming soon" (if your book isn't published yet), or a Custom URL to your own site — we add that as a line on the trailer's closing card automatically, no manual editing needed. Prefer not to mention purchasing at all? Pick "Don't mention purchasing." You can also change this later: open your Trailer Studio, scroll to the final "Outro" segment in the timeline, edit the card's call-to-action text, then click Rebuild. For a free teaser, you can change it on the Second Take form if you request one. The link on the card is text (video files can't contain clickable links on any platform), so for a tappable link also paste your store URL into the caption or description wherever you post the trailer — YouTube description, Facebook post text, or next to the embedded video on your site. Your trailer's public BookReelz share page is also a handy link-friendly place to send readers.