Frequently Asked Questions

Storage depends on your tier: Free trailers are kept for 48 hours, Standard trailers for 30 days, and Premium trailers for 90 days. We send a warning email approximately 24 hours before a trailer is scheduled for deletion so you have time to download it. If your trailer is about to expire and you need help, contact support right away with your job ID — we may be able to help, but files cannot be guaranteed after deletion.

Final trailer and cover files are hosted on our secure cloud storage (S3) so downloads are fast and reliable. Public download URLs often begin with archieboy-media.s3.amazonaws.com — this is expected and safe. If a download link doesn't work or you prefer a direct copy, contact support with your job ID and we'll assist promptly.

Yes — Premium plan trailers support multi-lingual AI narration in 10 languages: English, French, German, Italian, Portuguese, Russian, Spanish, Chinese, Japanese, and Korean. Select your preferred language during trailer creation. Multi-lingual narration is a Premium-tier exclusive and is not available on the Standard or free Teaser plan.

Yes — on the Create page you can type or paste a custom narration script in the optional script field; the AI will use your text instead of generating one automatically. This option is available for all tiers.

Yes — all trailers include AI-selected background music matched to the tone you choose during creation. The music is automatically mixed into the final video. Premium plan users also have access to the background music library in the create UI to preview and select a specific track.

Yes — after your trailer is generated, the preview page shows a scene-by-scene breakdown: each scene displays its AI-generated image and the narration text that was used. This lets you see exactly how your story was visualized and can help you decide whether to use a do-over to refine any scenes.

Yes — after your free 15-second demo trailer is ready, an "Upgrade to HD" button appears on the job page. Clicking it carries over your book title, author, blurb, cover image, and tone automatically; just pick Standard ($19) or Premium ($29) and proceed to payment. Your existing free trailer stays in your library.

If SelfPublishing.pro referred you to BookReelz, your book title, author, genre, blurb, and cover image are pre-loaded and waiting. Go to My Trailers and look for the "Pending Setup" section at the top — click "Continue Setup" next to your book to open the Create form with everything already filled in. Just pick a tier and click Create to get started.

Yes — on the Create page, choose the SelfPublishing.pro tab in the "Import book details" section. Start typing your book title or author and select it from the list; click Import to pre-fill the form with your title, author, blurb, genre, and cover image. Your SelfPublishing.pro book must be registered with the same email address as your BookReelz account. If no books appear, check that both accounts share the same email or contact support.

Yes — every completed trailer has a public share link you can copy from the job page. Anyone with the link can watch your trailer without needing a BookReelz account. Your trailer page also has one-click share buttons for X/Twitter, Facebook, LinkedIn, TikTok, and Instagram so you can post directly to social media.

Yes — on the payment page you will see a coupon code field. Enter your code (it auto-capitalizes) before clicking Pay and the discount is applied at Stripe Checkout. Codes are single-use per customer. If your code is not being accepted, double-check the spelling or contact support at hello@bookreelz.com with your job details.

Our Terms and Conditions are at bookreelz.com/terms. They cover author submissions, AI-generated content, public sharing, and the payment and refund policy specific to BookReelz. You will also be asked to agree to them before completing a paid checkout.

Yes — a free BookReelz account is required to get started. Registration takes under a minute: sign up with your email address or sign in with your Google account. No credit card is needed for the free 15-second teaser. Once logged in, go to the Create page to begin.

If your trailer shows a failed status, the job page will display an option to try again. Failed or errored attempts do not count against your do-over allowance — you can retry at no cost. If your job stays stuck or the retry fails, contact us at hello@bookreelz.com with your job ID and we'll investigate promptly.

Yes — on the My Trailers page, each trailer card has a delete button (trash icon). Clicking it permanently removes the trailer and its files from your account. Deletion is immediate and cannot be undone, so make sure you've downloaded any files you want to keep first.

Simply upload your book cover and blurb on our Create page. We'll generate a free 15-second demo trailer (watermarked) with no credit card required — the demo is available for 48 hours. To get longer, watermark-free trailers and social-ready formats, upgrade to a paid tier from the Create or Payment page.

We accept major credit and debit cards (Visa, Mastercard, Amex, Discover) through Stripe Checkout. After selecting your tier you will be redirected to a secure Stripe-hosted page to complete your purchase — no card details are entered on our site. You will receive a receipt by email once payment is processed and trailer creation begins immediately.

After payment is processed, trailer creation begins immediately. You'll see the job in your account where you can track progress, and we'll email you when the trailer is ready. Creation time depends on tier and current queue (see typical timing in the FAQ). Once complete, downloadable video files and social-ready formats will be available from your job page.

We review refund requests case-by-case. If your job failed, a file is corrupted, or you were double-charged, contact support with your job ID and payment details so we can investigate. If a refund is approved, funds are returned to the original payment method and typically appear within 3–10 business days depending on your bank or payment processor.

Current prices (shown at checkout): Standard — $19 (30-second HD trailer). Includes the 16:9 widescreen master (trailer.mp4), the social-ready 9:16 vertical version (trailer_vertical.mp4), and 2 do-overs. Premium — $29 (60-second premium trailer). Includes the 16:9 master, 9:16 vertical, and 1:1 square (trailer_square.mp4) formats, plus 5 do-overs and priority processing. Free 15-second demo trailers are available (watermarked) with no credit card required. Final files are hosted on secure cloud storage and available from your job page for the tiered retention period. If a format you expect is missing after processing, contact support with your job ID and we will regenerate derivatives for paid jobs.

The fastest way is the contact form on our website or emailing hello@bookreelz.com. For quick questions you can also text or call +1 978 522 6530 (text is usually quickest). Phone contact is limited, so if you need help with a trailer please include your job ID; we typically respond within a few hours.

Our contact form includes anti-spam checks (a hidden honeypot) and a short rate limit to prevent abuse. If you see a 'Spam detected' message or 'Please wait before sending another message,' wait ~30 seconds and try again. If the form still won't send, email hello@bookreelz.com or text +1 978 522 6530 and include your job ID (if applicable) so we can help quickly.

Trailers usually finish in minutes, but times vary by tier and current queue: Free/demo jobs typically finish in ~1–2 minutes; Standard ~2–3 minutes; Premium ~3–5 minutes. You can watch live progress in your account and we'll email you when your trailer is ready. If a job appears stuck, contact support with your job ID so we can check the pipeline.

Yes. Paid orders include an "Edit & Try Again" button that opens your creation form pre-filled with all your original book details. You can update the text, change your voice selection, or adjust the tone — and you can also control each scene individually: choose to keep a scene image you liked, regenerate a scene for a fresh take, or upload your own replacement image. Standard includes 2 do-overs and Premium includes 5 do-overs; your remaining do-overs are shown on both your job page and the My Trailers page so you always know your edit budget. Failed or errored attempts do not count against your allowance. If you need an additional version beyond your allowance, contact support with your job ID and we will review options.

Yes — paid orders include social-ready derivatives in addition to the 16:9 widescreen master. Standard tier includes the vertical 9:16 version (trailer_vertical.mp4) for Stories/Reels. Premium tier includes both the 9:16 vertical and the 1:1 square (trailer_square.mp4) for Instagram grid. All available files appear on your job page once processing finishes and are hosted on secure cloud storage. If a format you expect is missing, contact support with your job ID and we will regenerate the derivative versions for paid jobs.

Yes — you can select a narrator/voice during creation or at checkout. The free 15-second demo uses our default AI voice; paid tiers unlock additional premium narrators you can preview before finalizing. If you need help picking a voice or want to change the selection after purchase, contact support with your job ID and we’ll assist.

Paste a public Amazon book URL on the Create page and Auto-Fill will attempt to grab the title, author, description/blurb, and cover image to speed up trailer creation. If Auto-Fill fails, try a different region's Amazon URL or copy/paste your book details manually — you can always edit fields before creating the trailer. If you're still having trouble, contact support with the Amazon URL and we'll help.

Yes — on the Create page use the "Quick Fill from ISBN" box and paste your ISBN-10 or ISBN-13, then click Auto-Fill. BookReelz will attempt to pull the title, author, blurb/description, and cover image to pre-fill the form. If the lookup fails (older books or missing metadata), simply copy and paste your book details manually — you can always edit fields before creating your trailer. If you need help, contact support and include the ISBN.

We do not create graphic violence, explicit sexual content, or imagery with extremist insignia or real-world atrocity scenes. Our generation pipeline automatically rewrites sensitive prompts into tasteful, symbolic cinematic language to avoid explicit harm while preserving tone. If your story involves sensitive historical topics, please describe them carefully and contact support if you need advice — we can help ensure the trailer is handled respectfully.